Student Counseling

Midwestern University understands that many students have personal concerns that may affect their academic and personal lives. In most instances, the student can overcome such issues independently. In other instances, normal peer-to-peer, student-faculty, or student-administrative assistance can serve either as motivation or guidance to the student, helping to resolve their concerns. In some cases, however, the efforts of the student, faculty member, administrator, or peer cannot resolve the student’s problem. A student may be advised to request a Leave-of-Absence from their Program Director/Dean until their personal issues are resolved.

On-Campus Counseling Support:

Midwestern University provides individual counseling, support groups, and discussion forums for enrolled Midwestern University students at no cost through the Office of Student Services by on-campus licensed mental health professionals. Students requesting counseling undergo an intake process to identify reasons for seeking counseling services, assess safety, understand clinical needs, and develop a treatment plan to address the needs, including modality and frequency of sessions. An initial appointment can generally be scheduled within two weeks of a request for service.

1. On the Glendale campus, students can make appointments directly through the Manager of Student Counseling (studentcounseling@midwestern.edu or 623 572-3740)
2. On the Downers Grove campus, students can make appointments directly through the Manager of Student Counseling (ILstudentcounseling@midwestern.edu or 630 515-7145).

Student counselors are located:

1. On the Glendale campus, in Barrel IV, Student Counseling and Academic Support Center.
2. On the Downers Grove campus, in the lower level of the Commons, Suite 111, Student Counseling and Academic Support Center.

Midwestern University believes it is in the interest of the student, the student’s family, and the University to provide on-campus counseling to help students deal with a variety of personal concerns. Student Counseling Services will handle such concerns in the following way:

1. The University recognizes that almost any human concern can be successfully treated provided it is identified in the early stages and referral is made to an appropriate modality of care;
2. The purpose of this policy is to assure students that if they have personal concerns that are affecting their academic and personal lives, they can receive assistance to help resolve their problems in an effective and confidential manner;
3. Students are assured that utilizing the Student Counseling Service will be confidential, unless otherwise regarded by law;
4. Concerns will be handled in a forthright manner;
5. Students who have a problem that they feel may affect academic performance are encouraged to voluntarily seek counseling and information on a confidential basis by contacting the Student Counseling Service;
6. It is strongly encouraged that the students comply with referrals and recommendations of the Student Counseling Service; and
7. If weekly counseling sessions are recommended, referrals to off-campus resources will be provided. All efforts are made to make referrals to providers on the student’s health insurance network to minimize costs to the student.

Off-Campus Counseling Support:

A counselor can be reached Monday through Friday during business hours to schedule an appointment, however, accommodations in scheduling are flexible for students off-campus or on rotations.

For those students who cannot be on-campus but still reside in the state of their campus:

1. The counselor can provide assistance via the telephone or telehealth; or
2. Students can access TimelyCare virtual health and well-being support (see below) when counselors are not available. 

TimelyCare (24/7 virtual health and well-being support):

Midwestern University also offers TimelyCare, a virtual health and well-being support resource for enrolled students that is available 24/7 at no cost to the student. TimelyCare allows students to obtain an appointment when the on-campus counselors are not available, or when the student is off-campus or needs assistance after regular business hours. TimelyCare is an online 24/7 telehealth program that provides opportunities for on-demand and scheduled medical visits, on-demand emotional support, scheduled counseling visits, psychiatric services (limited and by referral), health coaching, self-care journeys, a peer community, and basic needs support from community resources. TimelyCare services are provided via phone or secure video visit.

Note, TimelyCare providers are not authorized to write notes to excuse absences from MWU rotations, school activities, or examinations, nor are they authorized to provide disability documentation for MWU accommodation requests.

To access TimelyCare, go to timelycare.com/midwesternu to register using MWU email. For TimelyCare support call 1(833) 4-TIMELY.